Reporting directly to Reception Manager and General Manager you will be the first point of contact for all guests. First impressions count, and you’ll be the first to set the warm and welcoming atmosphere for our guests. You’ll welcome guests on arrival, ensure they have everything they need during their stay and wish them well upon departure. You’ll be able to assist guests in a friendly, confident and professional manner over the phone, email and in person, working hard to make sure our guests have a fantastic experience from our first interaction to our last.


Customer Experience

  • Stakeholder managing Housekeeping/Duty Manager/Events Manager.
  • Welcoming all guests, upon arrival at the premises whether dining in Restaurant/bar, checking in or attending a function.
  • Ensuring the James’ Places values are adhered to.
  • Directing and assisting guests as necessary, promoting a helpful, friendly and professional image, giving full attention to their requirements and co-operating fully with all aspects of customer care, ensuring complete customer satisfaction by following the accurate feedback and follow up.
  • Completing check-ins and check-outs, taking payments, sending accommodation details to guests and dealing with any queries that may arise.
  • Welcoming guests who request the site visit for a potential restaurant/hotel/event booking, completing all relevant information and ensuring this is up to date and factual. Further information should be detailed and passed over to the appropriate department to provide a sale is secured and handled using the correct Company procedures.
  • Attending Company training sessions and utilising new skills within service.
  • Referring tasks/issues arise outside of your control, to a higher authority/the relevant manager or department.
  • Observing the rules and standards of the Company, such as the Company’s fire plan, COSHH, Health and Safety policy along with all other Company policies and procedures as demonstrated in the Company Handbook.
  • Complying with the Company procedures on taking customer payment, ensuring that customers’ details are handled discretely and securely with no payment detail being written down and communicated back to customers.

Health & Safety

  • Being aware and keeping up to date with current Health & safety policies and procedures within your workplace and follow the guidelines and policies outlined.
  • Being aware of specific risk assessments within your department.
  • Reporting any health & safety, data protection or risk assessment issues to the Reception Manager as soon as they arise.
  • Friendly, professional and customer focused.
  • Excellent communication skills and able to build relationships.
  • Team player.
  • Able to manage numerous, simultaneous priorities.
  • High level of attention to detail.
  • Able to spot and maximise sale opportunities.
  • Enjoys working in a busy environment.  
Contract Type: 
Shireburn Arms
Full Time
To Be Discussed
Job descriptions are not exhaustive, and the job holder may be required to undertake duties which are broadly in line with the above responsibilities. Please send the most current version of your CV to

Application Form - Shireburn Arms

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Fri 1st Dec 12:30pm to Sat 23rd Dec 12:00am
Thu 14th Dec
7:30pm to 10:00pm
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Whalley Road
Hurst Green

01254 826 678